Covid-19: Our Procedures
The safety of our patients and staff is our utmost priority. We took the decision to close the clinic before the initial lockdown was formally announced, and although this was a difficult decision, we are sure this was the right thing to do.
The closing of the clinic meant that, unfortunately, it was necessary to postpone some patients’ scheduled procedures; we thank you for your understanding and patience at this time. Presently, we remain open in a limited capacity.
We will be closely monitoring and implementing guidance from Public Health England and the Royal Colleges of Physicians and Surgeons, to ensure that our practice is up to date and compliant; we remain able to offer some face-to-face consultations with our doctors (if it is necessary) and to undertake minor surgical procedures, steroid joint injections and ultrasounds.
Our opening times will be reduced and limited numbers of people allowed in the clinic at any one time. We have implemented a number of changes to our practice in order to be COVID-Secure and to minimise the risk to you, your families and to our staff. We hope that the following measures will reassure you that we are doing all we can to mitigate the risks of COVID-19, and we will endeavour to ensure your journey with us from start to finish is as safe as possible.
It is important that:
- Patients should not visit us for diagnosis or treatment of COVID-19 – this reduces your risk of contracting the virus at the clinic;
- No patient or staff member will be permitted into the clinic if they, or a member of their household, has symptoms of COVID-19;
- Please only attend the clinic if you have an appointment booked. All other queries can be handled on the telephone or via email.
- When you call to book an appointment, you will be asked a series of questions to ensure that you or your household members do not have symptoms of COVID-19, and if so we will delay your booking until it is safe for this to proceed.
- Any time you attend the clinic for a consultation or procedure, you will be asked to fill in a pre-screening COVID-19 questionnaire to complete online the day before your appointment. The form will be reviewed by a member of the clinical team, and it may be necessary to reschedule your appointment should you or a member of your household develop any symptoms of COVID-19.
- On the day of your appointment please do not arrive early; if you do, you will be asked to wait outside until your appointment time.
- We advise travelling in private vehicles to your appointment and avoiding taxis where possible.
- All patients will need to use the intercom on the right-hand side of the clinic doors on arrival, to alert the receptionist that you have arrived, and you will be advised when to enter the practice.
- Please wear a mask on entering the clinic.
- Please attend your appointment alone, or ask anyone accompanying you to stay outside in your car whilst you are in the clinic (unless the appointment is for a child).
- Once you are permitted to enter the clinic, please stay in the porch of the clinic, and a staff member will take your temperature from a distance with an infra-red device. Patients with temperatures above 37.8°C will be rescheduled. Please do not take any paracetamol prior to the appointment as this causes inaccurate readings.
- If the doctor is not ready to see you when you arrive, you will be asked to kindly wait in your vehicle to help reduce the risk of transmission of the virus via asymptomatic carriers in the waiting room.
- You will be asked to clean your hands for 20 seconds upon entering the practice with a hand sanitiser gel that is mounted on the left wall in the entrance. Please use the visual aid poster next to the sanitiser to ensure you adhere to proper hand hygiene techniques.
- You must maintain social distancing whilst in the waiting area. There is tape on the floor marking safe boundaries between the reception desk and yourself.
- Refreshments will not be offered so please bring bottled water.
- Please avoid using the toilet facilities in the clinic unless absolutely necessary – please tell a member staff should you need to use the facilities.
- The waiting area will not have any magazines, toys or games as these are difficult to disinfect.
- Payments for consultations and procedures will be taken in advance using an online payment link.
- We have installed perspex screens at reception to protect staff and patients
- Our doctors will be wearing appropriate PPE, aprons, FFP2 rated masks, gloves and visors if necessary.
- After each consultation, the touch points in the consulting rooms will be wiped down to disinfect the surfaces.
Additional measures have been implemented for surgical procedures. We will do everything we can to minimise the risks of contracting COVID-19 at the clinic, but we cannot guarantee your safety.
In all cases, you will need to fill in a pre-screening COVID-19 questionnaire as per your initial consultation.
- For invasive procedures under local anaesthetic or sedation, you will need to self-isolate for 14 days prior to a procedure, or for 7 days if the procedure is less than 20minutes.
- For some procedures you will need to undergo a COVID-19 swab test to confirm that you do not have COVID-19; we will post these kits to you to take swabs yourself and ask you to post them back to the lab in pre-paid packaging. The fee for this test is £150.
- If you test positive for COVID-19, your surgery will be cancelled and you will need to inform your GP and NHS 111.
- For certain procedures including steroid injections, you may need to self-isolate for a further 14 days post-procedure, particularly if you are in a high risk category (separate information will be given to you if you enquire about steroid injections)
- A post-procedure follow-up where possible will be by telephone
- We will ask you to read and sign a COVID-19 consent form and disclaimer prior to any procedure
If you have any concerns, please do contact us by phone on 01277 623055 or email at firstname.lastname@example.org.