Covid-19: Our Procedures

We have implemented a number of changes to our practice in order to be COVID-secure, and to minimise the risk to you, your families and to our staff.

We hope that the following measures will reassure you that we are doing all we can to mitigate the risks of COVID-19, and we will endeavour to ensure your journey with us from start to finish is as safe as possible.

We have been carefully following guidance from NHS England and monitoring the changing practises across healthcare.

Update 17th June 2022

Following guidance published by UKHSA on 1st June 2022, it is no longer mandatory to wear a mask when attending for your appointment – unless you have respiratory symptoms, in which case we ask that you attend wearing a mask.

Our staff who are in office settings and not patient-facing are also not required to wear a mask.

It is down to personal preference whether you choose to wear a mask. The full published guidance can be found here.

When you call to book an appointment, you will be sent a COVID-19 screening questionnaire to complete online the day before your appointment. The form will be reviewed by a member of the clinical team, and it may be necessary to reschedule your appointment should you, or a member of your household, develop any symptoms of COVID-19.

  • On the day of your appointment please do not arrive early; if you do, you may be asked to wait outside until your appointment time
  • All patients will need to use the intercom on the right-hand side of the clinic doors on arrival, to alert the receptionist that you have arrived, and you will be advised when to enter the practice
  • If you have respiratory symptoms then please wear a mask on entering the clinic
  • Please attend your appointment alone, or ask anyone accompanying you to stay outside in your car whilst you are in the clinic (unless the appointment is for a child)
  • Please make use of the hand sanitiser in the entrance
  • If the doctor is not ready to see you when you arrive, you will be asked to kindly wait in your vehicle to help reduce the risk of transmission of the virus via asymptomatic carriers in the waiting room
  • You will be asked to clean your hands for 20 seconds upon entering the practice with a hand sanitiser gel that is mounted on the left wall in the entrance. Please use the visual aid poster next to the sanitiser to ensure you adhere to proper hand hygiene techniques.


  • You must maintain social distancing whilst in the waiting area.  There is tape on the floor marking safe boundaries between the reception desk and yourself.


  • Refreshments will not be offered so please bring bottled water.


  • Please avoid using the toilet facilities in the clinic unless absolutely necessary – please tell a member staff should you need to use the facilities.


  • The waiting area will not have any magazines, toys or games as these are difficult to disinfect.


  • Payments for consultations and procedures will be taken in advance using an online payment link.


  • We have installed perspex screens at reception to protect staff and patients


  • Our doctors will be wearing appropriate PPE, aprons, FFP2 rated masks, gloves and visors if necessary.


  • After each consultation, the touch points in the consulting rooms will be wiped down to disinfect the surfaces.

In line with guidance from the Royal College of Anaesthetists published on 08.03.2022, it is no longer necessary for patients to undertake PCR testing prior to surgery or to self-isolate(1).



If you have any concerns, please do contact us by phone on 01277 623055 or email at